Privacy Policy

Last updated: January 16, 2026

1. Information We Collect

VendorCall ("we," "our," or "us") collects information you provide directly when you:

  • Request a demo or book a consultation
  • Submit service requests through our platform
  • Create an account or use our services
  • Contact our support team

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process service requests and coordinate with vendors
  • Communicate with you about our services
  • Analyze usage patterns and optimize our platform

3. Information Sharing

We do not sell your personal information. We may share your information with:

  • Service providers who help us operate our platform
  • Vendors assigned to fulfill your service requests
  • Professional advisors and consultants
  • Law enforcement when required by law

4. SMS and Electronic Communications

When you use VendorCall's services, you consent to receive SMS text messages from us and our service providers. These messages include:

  • Job dispatch notifications and service requests
  • Real-time job status updates (vendor assigned, en route, completed)
  • Invoice notifications and payment reminders
  • Account alerts and support communications

Message frequency varies based on your activity (typically 1-10 messages per day during active service requests). Standard SMS rates apply. You can opt-out of SMS communications at any time by replying STOP to any message. You may also disable SMS notifications in your account settings.

For SMS support, reply HELP to any message or contact support@vendorcall.com.

Mobile Information Non-Disclosure: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Opt-out of marketing communications

7. Contact Us

For questions about this Privacy Policy, please contact us at:
privacy@vendorcall.com